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Group Account Coordinator - The Westin Seattle (18002UHQ)


  • Marriott International
  • 10/10/18
  • Seattle, WA
  • 98101
  • DOE / Hourly
  • Full-Time
Heres To Your Journey with Westin

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests well-being, and were energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If youre someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

The Westin Seattle located at 1900 5th Ave, Seattle, WA 98101 is currently hiring a Group Account Coordinator.

Responsibilities include:

The Westin Seattle is looking for a Group Account Coordinator who enjoys conducting research, following up on bill disputes, posting corrections, sending revised bills, monitoring age reports and following up with guests to ensure timely collection of bills. In addition, the Group Account Coordinator will also:



-Load group masters and maintain group blocks in the property management system.

-Manage, input and upload group rooming lists.

-Post group advance deposits, set up billing, coding and remarks on group masters and reservations.

-Assign suites and setting up VIP reservations.

-Establishing and maintaining meeting planner relations.

-Provide clients with pick up numbers, rooming lists, no-shows, and master bills.

-Review master bills while groups are in-house and after departure, ensuring correctness of billing.

-Prepare and post adjustments as needed.

-Prepare and send invoices with proper documentation within three days of transferring to Accounts Receivable.

-Conduct research and follow up on billing disputes, posting corrections, and sending revised bills as required.

-Monitor aging report and follow up with clients to ensure timely collection of bills.

-Work cooperatively with Sales and Operations to ensure successful handling of catering and group business.

-Organize and maintain group files.



Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.



Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Marriott rules and regulations for the safe and effective operation of the hotels facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.


REQUIREMENTS

An exceptional candidate will have an energizing yet relaxing personality and:

-Must speak, read, write and understand the primary languages in the workplace.
-Have excellent communication skills, both verbal and written.
-Have the ability to problem solve and make rational decisions.
-Must be able to handle a high volume workload with organization and control.
-Must have a minimum of one year of Front Office or Reservations experience, preferably in the hotel industry.
-Must have experience in property management systems for making/modifying reservations and posting charges.
-Must have knowledge on Microsoft Office functions.

- Must be able to prepare and analyze data and figures, and transcriptions prepared on and generated by computer.

-Bachelors degree in related field preferred.

-Maintain a neat, clean, well-groomed appearance per Marriott standards.


Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

To apply now, go to: https://jobs.marriott.com/marriott/jobs/18002UHQ?%3Flang=en-us

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.

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So, we ask, where will your journey take you?

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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